We at Duke University Health System view health care as a partnership between you and your caregivers.
Duke Regional Hospital is dedicated to respecting patients' rights, values and dignity and to facilitating patients’ understanding of their responsibilities as partners in the treatment process. Patients will receive safe, high quality medical care regardless of an individual's race, color, national origin, religion, gender, age, sexual orientation, gender identity or expression, genetic information, veteran status, or disability.
We respect your rights, values, and dignity. We also ask that you recognize the responsibilities that come with being a patient, both for your own well-being as well as for that of your fellow patients and caregivers.
Please read and exercise these rights and responsibilities as outlined here. Should you or your designated guardian, advocate, or representative feel at any time that your rights as a Duke patient have been violated, please contact Duke Regional Hospital's Patient Advocacy Department at 919-470-4747.
You have a right to:
- Safe, high-quality, medical care, without discrimination, that is compassionate and respects personal dignity, values, and beliefs.
- Participate in and make decisions about your care and pain management, including refusing care to the extent permitted by law. Your care provider (such as your doctor or nurse) will explain the medical consequences of refusing recommended treatment.
- Have your illness, treatment, pain, alternatives, and outcomes explained in a manner you can understand.
- Interpretation services if needed.
- Know the name and role of your care providers. At your request, you have a right to a second opinion.
- Request that a family member, friend, and/or physician be notified that you are under the care of Duke Regional Hospital and that family member and friend may visit you in the hospital.
- Receive the hospital visitors whom you designate, including, but not limited to, your spouse, a domestic partner (including a same sex domestic partner), another family member, or a friend. You also have the right to withdraw or deny your consent to visitation at any time. In the event you are unable to designate who can visit you in the hospital, any person you have designated as your “support person” can make that designation. Hospital visitation will not be limited or denied based on race, color, national origin, disability, religion, sex, sexual orientation, gender identity or expression. However, hospital visitation may be limited or denied if it becomes clinically or otherwise reasonably necessary for a patient’s care, safety or well-being to impose restrictions. Reasons to limit hospital visitation, if deemed necessary, may include but are not limited to:
- Visitation may interfere with your care interventions
- Infection control issues
- Visitation may interfere with the care of other patients
- Existence of court orders restrict visitation or other contact
- Disruptive, threatening, or violent behavior by a visitor of any kind
- Patient or others’ in room need for privacy or rest
- Need for limitation on the number of visitors in particular space or during specific time period
- Minimum age requirements for child visitors
- Visitation limitation protocols for substance abuse or mental health treatment of patient
- Be informed about transfers to another facility or organization and be provided with a complete explanation including alternatives to a transfer.
- Receive information about continuing your health care at the end of your visit.
- Know the policies that affect your care and treatment.
- Participate in research or decline to participate in research. You may decline at any time without compromising your access to care, treatment, and services.
- Private and confidential treatments, communications, and medical records to the extent permitted by law.
- Receive information concerning advance directives (living will, health care power of attorney, or mental health advance directives), and to have your advance directives respected to the extent permitted by law.
- Access your medical records in a reasonable timeframe, to the extent permitted by law.
- Be informed of charges and receive counseling on the availability of known financial resources for health care.
- Be free from restraint and seclusion that is not medically required or is used inappropriately.
- Access advocacy or protective service agencies and a right to be free from abuse.
- Have your compliments, concerns and complaints addressed. Sharing your concerns and complaints will not compromise your access to care, treatment, and services. Please call:
- Duke Health Community Care: 919-620-3853
- Duke University Affiliated Physicians: 919-416-8100
- Duke University Hospital: 919-681-2020
- Duke Regional Hospital: 919-470-4747
- Private Diagnostic Clinics: 919-684-6298
- Duke Raleigh Hospital: 919-954-3292
The North Carolina Department of Facilities Services can be reached at 1-800-624-3004; the Mental Health Branch can be reached at 1-919-855-3795. The address is 2701 Mail Service Center, Raleigh, NC 27699-2701.
You are responsible for:
- Providing as much information as possible about your health, medical history, and insurance benefits.
- Asking the care provider when you do not understand medical words or instructions about your plan of care.
- Following your plan of care. If you are unable/unwilling to follow the plan of care, you are responsible for telling your care provider. Your care provider will explain the medical consequences of not following the recommended treatment. You are responsible for the outcomes of not following your plan of care.
- Following Duke Regional Hospital’s rules and regulations.
- Acting in a manner that is respectful of other patients, staff and facility property.
- Meeting your financial obligation to Duke Regional Hospital.